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Solutions

A one-stop local payments solution for all your Latam payment needs. Reliable products with a unique value chain. 

Payments
Payment processing Payout Solution Integrations Payment Methods
Value-Added Services
Smart Fraud Prevention Customer Support
Industries
Online Gaming
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Coverage

Learn about the 22 countries and 144 payment methods PagSeguro covers, and understand more about each market.

Coverage
Latam Brazil Mexico Colombia Chile Peru
Payment Methods
Pix in Brazil
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Company

The history and the mission of PagSeguro (NYSE: PAGS), our offices, executives, and more about us.

About us
Legal
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Resources

Free expert content for you to dive into payment trends, market opportunities, and exclusive data.

Blog
Knowledge Hub
Payments Glossary
Cases
Documentations

The support your users need

Keep your customers satisfied, wherever you are. PagSeguro International offers 24/7 local customer support in 4 different languages, guaranteeing the outstanding service your users expect.

TALK TO US

Over 70 specialists

In Portuguese, Spanish, and English

Available all
the time, every day

Solid,
culturally
diverse team

Multiple
support
channels

Elevate your brand experience with PagSeguro

Count on the best rated Customer Support team

RA 1000

Evaluation from Reclame Aqui, the leading platform for disclosing consumer service problems in Brazil

CSAT 88%

Satisfaction with the service received

IS 86%

Percentage index of problems solved at first contact

NPS 65

Net Promoter Score, which measures customer loyalty

* Numbers from January 2024

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Four different languages

Our experts speak English, Portuguese, and Spanish, the most common languages in America.

Our native-speaking specialists from several countries can better deal with specific cultural and language issues, thus optimizing your service.

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24/7 Availability

In the digital world, customers want fast, efficient answers. If you operate in the online gaming market, that is even more true.

Thus, we ensure 24/7 availability to be able to help your users when they need, where they need.

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Multiple support channels

For a truly localized experience to Latam end-users, we offer support through WhatsApp – the most used messaging app in Latin America –, chat, and email.


WhatsApp Chat Email
whatsapp

 

 chat

 

 email

 
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Multidisciplinary team

Our customer support is formed by specialists from different countries and backgrounds, creating a multidisciplinary team fully prepared to deal with all kinds of service challenges.

From young online gamers to luxury goods shoppers, your customers will find the help they need with us

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Leading gaming expertise

We understand the online gaming market deeply, and we bring this expertise to every step of the way, including in our Customer Support.

Online gamers have specific expectations and needs when it comes to support, and we are able to ensure they are attended.

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Team dedicated to merchants

Besides providing the best Customer Support for your users, we are also available for you, the merchant.

Our merchant-dedicated team within the Customer Support department can help to solve problems such as refunds, checking transaction status, error analysis, and much more, effectively bringing the merchant closer to our business.

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Serve better, sell more

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